||inc bonus + pension
This role represents a genuine opportunity for people with complaints or compliance experience in any form of financial services, to work for one of the world’s largest asset managers. If candidates can show enthusiasm, good organisational skills and a 'can do’ attitude, there are real prospects for this 12 month contract to go PERMANENT after that.
The Company: Our client is a leading Financial Services employer, serving investors all over the world, managing all significant asset classes for institutional and retail investors in long-term savings products - namely ISA’s, OEIC’s and Unit Trusts. They employ over 5,000 people, managing £150billion worldwide.
The Division: There are 700 people in this office and the Customer Relations team is client facing - dealing with all incoming queries received by email, post as well as those transferred from other areas. The work can include anything from basic information requests, fund performance queries, to FSA reportable complaints and complex queries.
The Role: In this role, you will provide operational resolutions on customer accounts, and respond, by letter, email and telephone to incoming queries from customers, ensuring you provide excellent customer service. The hours are 9 - 5 with the opportunity for overtime. Around 70% of your work will be complaints based and around 50% of your time will be liaising over the phone with the relevant parties.
This role is extremely varied and you will be expected to respond to varying types of enquiry; from advisers querying commission payments to dealing sensitively with deceased account issues. The aim is to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts, whilst ensuring regulatory requirements are met and all interactions with the customer handled in a timely manner.
Skills / Experience Required: Our client is looking for people with previous complaints or compliance experience. Experience in writing letters to clients/customers is also essential. You must possess excellent organisation and communication skills (written and verbal) as well as the ability to manage several tasks simultaneously. You should be able to work under pressure, to tight deadlines with accuracy and attention to detail. An experienced user of Microsoft Word and Outlook and a basic knowledge of Excel is also required.
Additional Information: The salary is £21,500 with bonus in addition. The pension is very good - if you contribute 3%, our client adds on another 13% (almost £3,000). There are additional life and health benefits and the opportunity to work overtime.
The Complaints Associate position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 20 years experience in this field. Areas of expertise include employee benefits/group risk, compliance, pensions, flexible benefits, paraplanners, sales support, underwriters and IT related roles. We predominately focus on London and The Home Counties, although we have also been successful in offering national solutions and overseas. Check the website and feel free to call Darren Snell at any time.